Optimize customer relationships and achieve your utility’s goals and objectives.

Earn customer trust and create a better regulatory environment for achieving your utility’s goals. Customer Optimization, a unique methodology leveraging customer data and analytics through D-Coder360TM, helps you understand your customers’ needs and expectations – and deliver on them every time.

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Marshal the power of data with award-winning customer optimization tools – developed specifically for the utility industry.

Gather, manage, interpret, and deploy comprehensive solutions using proprietary insights that engage your customers and call them to action. Choose the right channels. Maximize home energy reports with online action plans. Improve customer convenience. Get the most for your marketing dollars.

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Customer Trust – the Next Opportunity

Ashlie Ossege and Jan Moore co- author an article, published in the EnergyBiz Fall 2015 Issue, outlining Direct Options’ approach to increased customer satisfaction. Learn why gaining customer’s trust is so critical to the utility industry.

Click Here To View the Article

Proud to be the Platinum Sponsor at E Source Forum

October 13-16, 2015
Meet us at Booth #22!

Join us at BECC Conference

As we present “Customers Know Best When it Comes to Behavior Change: Are You Listening?”
Tuesday, October 20
Morning Session 4A

Demystifying Customer Satisfaction

Tuesday, October 27, 2015
12:00 p.m. ET

Customer satisfaction is on the mind of every utility executive. Listen in on how to create trust and increase customer engagement for higher levels of customer satisfaction.

Learn more about our webinar>

Customer Optimization – When Preparation Meets Opportunity. It’s not about luck anymore.

Customer Optimization Means Long-Term Customer Engagement & Satisfaction.
Utilities are in a unique position to provide and market products and services to a captive audience. Offering
solutions that meet the customer’s needs and preferences is the key to meaningful customer engagement.

Direct Options POV Customer Optimization

SCE&G Named UAI Innovation Award Winner

South Carolina Electric and Gas Company (SCE&G) has been awarded the 2013 Utility Analytics
Institute Innovation Award for Customer Analytics. SCE&G was recognized for leveraging analytics to
create personalized, two-way energy efficiency communication with customers through the Home
Energy Reports program.

UAI Award Press Release

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Consultants that earn your trust and deliver on promises – that’s what you need on your side.

A clear mission, strong values, and years of utility experience guide our passionate team. You get fresh insights, innovative strategies and data-driven utility marketing solutions to optimize customer relationships.

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