Direct Options can help.
Earn customer trust and create a better regulatory environment for achieving your utility’s goals. Customer Optimization, a unique methodology leveraging customer data and analytics through D-Coder360TM, helps you understand your customers’ needs and expectations – and deliver on them every time.
Gather, manage, interpret, and deploy comprehensive solutions using proprietary insights that engage your customers and call them to action. Choose the right channels. Maximize home energy reports with online action plans. Improve customer convenience. Get the most for your marketing dollars.
Customer Trust – the Next Opportunity
Ashlie Ossege and Jan Moore co- author an article, published in the EnergyBiz Fall 2015 Issue, outlining Direct Options’ approach to increased customer satisfaction. Learn why gaining customer’s trust is so critical to the utility industry.
Proud to be the Platinum Sponsor at E Source Forum
October 13-16, 2015
Join us at BECC Conference
As we present “Customers Know Best When it Comes to Behavior Change: Are You Listening?”
Demystifying Customer Satisfaction
Tuesday, October 27, 2015
Customer satisfaction is on the mind of every utility executive. Listen in on how to create trust and increase customer engagement for higher levels of customer satisfaction.
Customer Optimization – When Preparation Meets Opportunity. It’s not about luck anymore.
Customer Optimization Means Long-Term Customer Engagement & Satisfaction.
SCE&G Named UAI Innovation Award Winner
South Carolina Electric and Gas Company (SCE&G) has been awarded the 2013 Utility Analytics
A clear mission, strong values, and years of utility experience guide our passionate team. You get fresh insights, innovative strategies and data-driven utility marketing solutions to optimize customer relationships.