We know how to get utility customer data and put it to work for you.

Customer Insights

Our customer insights products help you understand your customers to grow customer satisfaction and ensure a customer experience that leads to satisfied customers.

Divides your customers into segments based on how you do business to better understand what drives your customers.

 

Identifies the ideal program path and level of customer engagement, including categorizing the disengaged and noting which customers you can move to engaged.

 

Surveys your customers to determine satisfaction trends, satisfaction with a program and its attributes, or pre/post to measure the impact of an event or communication.

 

Provides enhanced customer data that uses a proprietary methodology to make customer analysis and target marketing more profitable.

 

Surveys customers with cutting edge techniques to measure the emotional, psychographic, customer satisfaction, and program interest of your customers.

Contact Direct Options >